PRIVACY AND CONFIDENTIALITY POLICY

At Les entreprises Francesco Masella Inc., we attach great importance to protecting the personal information of our customers, employees and representatives. In accordance with the law on the protection of personal information in the private sector, we are committed to preserving the confidentiality of personal information collected in the course of our activities. The purpose of our privacy policy is to inform you about our practices regarding the collection, use, disclosure, retention and protection of your personal information. By providing us with your personal information, you agree to the terms of this policy and authorize us to process your information in accordance with it.

1. Consentement

1.1 Commitment to the protection of privacy

We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in compliance with applicable laws.

1.2 Acceptance of the terms of our policy

By accessing our fmasella.ca website or providing us with personal information, you agree to the terms of our Privacy Policy. This includes your consent to the collection and use of your personal information in accordance with this policy.

1.3 Right to withdraw consent

You have the right to withdraw your consent at any time. However, this is subject to certain legal or contractual restrictions. We will inform you of the possible consequences of such withdrawal, such as the impossibility of supplying certain products or processing certain requests. Your decision to withdraw will be recorded in our files.

1.4 Exceptions to the need for consent

In certain exceptional circumstances, we may collect, use or disclose personal information without obtaining your prior consent. This may occur in situations where legal or security imperatives make it impossible or impractical to obtain your consent. These situations include, but are not limited to, suspected breach of contract, fraud prevention or detection, or law enforcement purposes.

2. Collection of personal information

2.1 We collect personal information through various means, such as:

E-mails and communications with our customer service department
Online request forms (submission and contact)

2.2 We may also collect information via third parties, such as:

A technology service provider such as a newsletter service.
A consultant who provides some of the services we offer our customers.
A digital marketing company that analyzes user behavior on our website.
An IT security service provider that monitors threats and protects data.
A logistics provider managing the delivery of materials and collecting information on recipients.

3. Types of personal information collected

3.1 We collect various types of data, including but not limited to:

Personal identifiers (name, postal address, e-mail, telephone number)
Financial information (payment details)
Demographic information (place of residence for job evaluation)

4. Use of personal information

4.1 We use your personal information for a range of essential activities:

Answering inquiries: To respond efficiently to your inquiries and requests.
Transaction management: To process payments and issue receipts for completed transactions.

These uses are intended to enhance your experience with our services and to facilitate efficient interaction with our organization.

4.2 We offer various options to allow you to control and limit the collection of your personal information. These options include:

Communication Choices: You can choose to receive our communications by different means (phone, SMS, email), or opt out of them altogether.
Cookie management: Our site allows you to refuse or customize the use of cookies. Please note that blocking certain cookies may affect the accessibility and functionality of our site.
Granular consent: In most cases, when we collect information for specific purposes, you have the option of consenting only to certain uses of your data.

It is important to note that some of these options may limit your access to the full functionality of our service. For example, by refusing certain cookies, some parts of our website may not function as intended, or by choosing not to create an account, certain personalization features may not be available.

5. Sharing and disclosure of personal information

5.1 Personal information collected by our organization is accessible to specific categories of our staff and to certain partner organizations, for the purpose of providing our products and services in an efficient manner. For example:

Customer Service: Accesses contact information to respond to requests.
IT Department: Accesses technical data for support and maintenance.
Marketing department: Uses data for advertising campaigns and market research.
Delivery partners: Receive addresses for order delivery.
Payment service providers: Access financial information for transaction processing.
Privacy and data security officers: Access information to ensure data security and protection against unauthorized access or cyber-attacks.
Legal consultants: Use data to ensure compliance with applicable laws and regulations.
Cloud service providers: Host data on secure servers, enabling information storage and retrieval.
Collection agencies: In cases of non-payment, certain information may be shared with external collection agencies.

We ensure that this information is used exclusively for the stated purposes and in a confidential manner. We do not transfer data outside Quebec / Canada.

6. Links to other websites

6.1 Our website may contain links to third-party websites.

When you follow these links, you leave our website. Information exchanged at that point is no longer subject to our privacy policy. We recommend that you read the privacy statements of other websites you visit before providing any information.

7. Security of personal information

7.1 Security measures for the protection of personal information

To ensure the security and confidentiality of personal information, Les entreprises Francesco Masella Inc. adopts rigorous security measures, including both physical and technological aspects. Here are a few concrete examples:

Physical security: Use of security lock systems for access to offices, cupboards and filing cabinets.
Access controls: Limiting access to personal data to the company owner only.
Disaster recovery plans: Drawing up plans to rapidly restore data in the event of an incident such as a breakdown or cyber-attack.

These measures are designed to protect personal information from unauthorized access, use or disclosure, and to maximize its integrity and confidentiality. While we make every effort to protect your personal data, it is important to bear in mind that no method of transmission over the Internet or method of electronic storage is 100% secure. We therefore cannot guarantee their absolute security.

8. Retention and destruction of personal information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use it to the extent necessary to comply with our legal obligations, to resolve disputes and to enforce our legal policies.

We will also retain usage data for internal analysis. This data is generally retained for a shorter period, unless it is used to enhance the security or improve the functionality of our website, or we are legally obliged to retain it for longer.

9. Your rights

9.1 Recognizing and respecting your rights

As part of our privacy policy, we recognize and respect the fundamental rights of individuals affected by the personal information we hold. These rights include:

Right of access: Individuals have the right to consult the personal information we hold about them. For example, a customer may ask to see the data collected when registering for our service.
Right of rectification: If information is inaccurate or incomplete, individuals may request that it be updated.
Right to de-index: Individuals may request that their personal information be removed unless it requires retention for a period of time stipulated by law (e.g. for tax purposes).
Right to lodge a complaint: In the event of concerns regarding the processing of their data, individuals may file a complaint in accordance with our established process.

Subject to applicable laws, upon receipt of a written request from an individual and after verification of his or her identity, we will inform the individual whether we hold any personal information about him or her and will disclose that information to him or her.

We may deny an individual access to his or her information in accordance with applicable laws, in which case we will give reasons for our refusal.

To facilitate these rights, the contact details of our Privacy Officer are clearly indicated for any questions or concerns. These measures ensure that individuals can exercise their rights with confidence and transparency.

10. Policy changes

This policy may be updated to reflect changes in our practices or legal requirements. Changes will be posted on our website. We encourage you to review this Privacy Policy regularly to stay informed of any changes.

11. Contact

Any requests or questions regarding this privacy policy may be sent to the person responsible for the protection of personal information at the following address:

By e-mail: info@fmasella.com

By post: 114 rue du Cristal, Terrebonne, QC J7M 2H5

Policy effective date: September 14, 2023

Last update: July 05, 2024